管理者的語言：這些英文背到滾瓜爛熟，工作績效一定倍增！

We are here to discuss your performance; not someone else's. 我們是來討論你的績效；不是別人的。

The primary purpose of performance evaluation is to identify areas in need of improvement. 績效評估的主要目的是指出需要改進的地方。

When there's a problem, look for a solution, not for someone to blame. 當問題發生時，尋找解決方法，而不是找代罪羔羊。

If you're not serving the customer, you'd better be serving someone who is. 如果你無法服務客戶，你最好替可以服務客戶的人做事。